01268 983 841 sales@bath-buddy.com
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Warranty and Servicing

Warranty

Purchases direct from us:

  • 1 year manufacturing warranty
  • Should you experience any problems whilst within the warranty period, please contact us directly
  • For warranty claims within the Extended Warranty (Total Cover Plan) or Servicing (Gold Service), please contact us direct

Purchases from a national distributor:

  • 1 year manufacturing warranty, however the distributor may have provided with you a longer warranty period, you should contact them to find out if this is the case.
  • Should you experience any problems whilst within the warranty period, please contact your national distributor
Please note:
Should the item fail within the 1 year period (or longer warranty period if applicable), we will repair or replace the item free of charge. However if the product failure is through negligence, abuse or misuse, it is not covered and you will be liable to pay for the repair costs.

Extended warranty

Within the first 12 months of purchasing a Bath Buddy, you have the option to purchase an extended warranty, this extended warranty is with ourselves; the manufacturer. 

Our current 5 year extended warranty plan includes:

  • Free repairs for breakdown or damage to your Bath Buddy during normal use.
  • High quality repairs carried out by us; the manufacturers.
  • Repairs normally completed within 5 working days (excludes transit time)
  • Next day collection service by DPD
  • The cushion will be replaced free of charge during the first two years of its life in the event of a failure. Replacement of the cushion after two years will be deemed normal wear and tear and a charge will be made at the standard rate less a total cover plan members discount of 30%.
Please note, product failure through negligence, abuse or misuse is not covered. 
Please contact us direct for further information, pricing and how to purchase.

Servicing

  • We recommend that the Bath Buddy is routinely serviced every two years.
  • Please contact us direct for further information, pricing and how to purchase.

 

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