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Warranty and Servicing

Warranty

The Bath Buddy (or spare items) are provided with a 1 year manufacturing warranty if purchased direct from ourselves.

Should the item fail within the 1 year period (or longer warranty period if applicable), we will repair or replace the item free of charge. However if the product failure is through negligence, abuse or mis-use, it is not covered and you will be liable to pay for the repair costs.

If you purchased through one of our distributors they may have provided with you a longer warranty period, you should contact them to find out if this is the case.

Should you experience any problems with your Bath Buddy within its original warranty period, please contact the company that you purchased the item from.
If you experience a problem during the extended warranty (total cover plan) or gold serivce please contact us driect, either by phone / email / letter / website.


Extended warranty

Within the UK, after purchasing the Bath Buddy, within the first 12 months of purchase, you have the option to purchase an extended warranty, this extended warranty is with ourselves, the manfuacturer.

We offer a 5 year extended wararnty plan which includes:

  • Free repairs for breakdown or damage to your Bath Buddy during normal use.
  • High quality repairs carried out by the manufacturer (ourselves).
  • Repairs are normally completed on your Bath Buddy within a maximum of 5 working days (excludes transit time)
  • Next day collection service by DPD
  • The cushion will be replaced free of charge during the first two years of its life in the event of a failure. Replacement of the cushion after two years will be deemed normal wear and tear and a charge will be made at the standard rate less a total cover plan members discount of 30%.
Please note, product failure through negligence, abuse or mis-use is not covered.
Please contact us for the cost of the total cover plan or to place an order.

Servicing

We recommend that the Bath Buddy is routinely serviced every two years. Please contact us (link to contact us page) here to find out what service offer is avaliable to you.

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