We would not recommend that the Bath Buddy is used in a bath with a width below 18 inches because the suckers need to stick to a flat surface which is the bottom of the bath, otherwise they will not be secure.
At an extra cost, we can extend the hose and control lead by an extra 1 metre if required. Should you require this, upon ordering, please advise your distributor that this is required.
The hand control unit, hose and cushion should be dried after use. In situations where there is a risk of passing infection, these components should be sanitised with water based disinfectants rinsed and thoroughly dired. It is particuarly important to store the cushion dry. The screw fixing suckers can be removed indivdiually to be cleaned and then replaced.
If the cushion is left in direct sunlight, it
can discolour (fade yellow).
Depending on what oils/emolisions are used in the bath along wih the Bath Buddy, this can also caused discolouration but this is not often permenant. This can be cleaned up with furniture polish to restore back to its original colour.
the UK, we offer a 5 year extended
wararnty plan which includes:
Free repairs for breakdown or damage to your Bath Buddy during normal use.
High quality repairs carried out by the manufacturer (ourselves).
Repairs are normally completed on your Bath Buddy within a maximum of 5 working days (excludes transit time)
Next day collection service by DPD
The cushion will be replaced free of charge during the first two years of its life in the event of a failure. Replacement of the cushion after two years will be deemed normal wear and tear and a charge will be made at the standard rate less a total cover plan members discount of 30%.
Please note, product failure through negligence, abuse or mis-use is not covered.
Please contact us for the cost of the total cover plan or to place an order.
At an additional cost, you can purchase a soft carry bag from us direct or through our distributor. Some distributors include a soft carry bag when you purchase a Bath Buddy.
parts can be ordered from us direct or through a distributor (the company you
purchased the Bath Buddy from), these can include; suckers, cushions, o-rings.
At present, spare parts are not avalaible to purchase direct on our website, however this is a feature that should be avaliable in the near future.
you experience any problems with your Bath Buddy within its original warranty
period, please contact the company (distributor) that you purchased the item
If you experience a problem during the extended warranty (total cover plan) or gold serivce please contact us driect, either by phone / email / post / website.
Please click here to find out who your local distributor is.
you are sure the cushion is in the correct position, water may be added to the
bath. It is recommended that approximately 8-10 inches (20-25cm) of water is
added initially, however, this can be adjusted by the user according to the
individual needs and the size and depth of the bath being used. The water
should be of an even mix of hot and cold water.
Temperatures in excess of 50oc (122oF) will distort the cushion. Remember, if the water is too hot for you, it is probably too hot for the cushion.
The serial number is located on the underneath of the motor unit, it will usually begin with one of the following letters ‘H' ‘M' ‘E' followed by a 6 digit number.
No, there is only one avalaible colour - white.
offer the cushion in two different heights because we recognise that not all
baths are of a standard height. It depends on the depth of your bath as to
which model you require.
The standard cushion is recommended for bath depths of between 340mm - 415mm (13-16inches)
The tall cushion is recommended for bath depths of between 415mm - 490mm (16-19inches)
It is important to order to the correct model as if this is incorrect and once it has been used in water, it is unable to be returned due to hygiene reasons, so we recommend a dry test first.
offer the cushion with the hose on the left and right because we recognise that
not all bathrooms are laid out the same.
When the user is sat in the bath with their feet facing the taps, the wall is either located on the left or right, the opposite side hose is then required.
Examples; if the wall is on the left, then a right hose is required & if the wall is on the right, then a left hose is required.
conditioner, soap, gels and bubble bath can be used in the bath as normal.
If for medical reasons you use an oilment in the bath and are unsure if this can be used, please contact us or your local distributor to check. We require the name of the product being used to be able to check this for you.
We recommend that the Bath Buddy is routinely serviced every two years. Please contact us (link to contact us page) here to find out what service offer is avaliable to you.
The expected lifetime of this product is 3 years: the appliance (blower unit & cushion) will have to be serviced after this period.
We recommend that the cushion should be removed from the bath after every use and the cushion and suckers should be cleaned. The seams on the cushion should also be checked after every use.
Yes, this is a quality bath lift that has been TUV certified so it has been manufactured to the highest quality.