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FAQ

My bath width is below 18 inches, can I still use the Bath Buddy

We would not recommend that the Bath Buddy is used in a bath with a width below 18 inches because the suckers need to stick to a flat surface which is the bottom of the bath, otherwise they will not be secure.

 

The hose and control lead measures 3metres, can this be extended

At an extra cost, we can extend the hose and control lead by an extra 1 metre if required.  Should you require this, upon ordering, please advise your distributor that this is required.

 

How often do I need to clean the Bath Buddy

The hand control unit, hose and cushion should be dried after use. In situations where there is a risk of passing infection, these components should be sanitised with water based disinfectants rinsed and thoroughly dired. It is particuarly important to store the cushion dry. The screw fixing suckers can be removed indivdiually to be cleaned and then replaced.

 

Can I leave the cushion in the bath

If the cushion is left in direct sunlight, it can discolour (fade yellow).
Depending on what oils/emolisions are used in the bath along wih the Bath Buddy, this can also caused discolouration but this is not often permenant. This can be cleaned up with furniture polish to restore back to its original colour.

 

Do you offer an extended warranty with the Bath Buddy

Within the UK, we offer a 5 year extended wararnty plan which includes:
Free repairs for breakdown or damage to your Bath Buddy during normal use.
High quality repairs carried out by the manufacturer (ourselves).
Repairs are normally completed on your Bath Buddy within a maximum of 5 working days (excludes transit time)
Next day collection service by DPD
The cushion will be replaced free of charge during the first two years of its life in the event of a failure. Replacement of the cushion after two years will be deemed normal wear and tear and a charge will be made at the standard rate less a total cover plan members discount of 30%.
Please note, product failure through negligence, abuse or mis-use is not covered.
Please contact us for the cost of the total cover plan or to place an order.

 

Do you offer a carry bag

At an additional cost, you can purchase a soft carry bag from us direct or through our distributor. Some distributors include a soft carry bag when you purchase a Bath Buddy.

 

How do I order spare parts

Spare parts can be ordered from us direct or through a distributor (the company you purchased the Bath Buddy from), these can include; suckers, cushions, o-rings.
At present, spare parts are not avalaible to purchase direct on our website, however this is a feature that should be avaliable in the near future.

 

What payment methods do you accept

Payment is required in full before goods can be dispatched, card over the telephone, posting a cheque to us or making a bank transfer are all acceptable payment methods.


Who should I contact if I have a problem

Should you experience any problems with your Bath Buddy within its original warranty period, please contact the company (distributor) that you purchased the item from.
If you experience a problem during the extended warranty (total cover plan) or gold serivce please contact us driect, either by phone / email / post / website.

 

How do I find out who my local distributor is

Please click here to find out who your local distributor is.

 

What is the maximum weight limit

20 stone (127kg) is the maximum weight limit of the user. It is deemed unsuitable if the user is above this weight.

What is the maximum water temperature that I can use the Bath Buddy in

Once you are sure the cushion is in the correct position, water may be added to the bath. It is recommended that approximately 8-10 inches (20-25cm) of water is added initially, however, this can be adjusted by the user according to the individual needs and the size and depth of the bath being used. The water should be of an even mix of hot and cold water.
Temperatures in excess of 50oc (122oF) will distort the cushion. Remember, if the water is too hot for you, it is probably too hot for the cushion.

 

Where do I find the serial number

The serial number is located on the underneath of the motor unit, it will usually begin with one of the following letters ‘H' ‘M' ‘E' followed by a 6 digit number.

 

Is the cushion avalibale in a different colour

No, there is only one avalaible colour - white.

 

How long does it take to inflate and deflate

The time depends on the users weight, however on average the inflate time is approximately 30 seconds and the deflate time is approximately 55 seconds.


How do I know if I require a standard or tall model

We offer the cushion in two different heights because we recognise that not all baths are of a standard height. It depends on the depth of your bath as to which model you require.
The standard cushion is recommended for bath depths of between 340mm - 415mm (13-16inches)
The tall cushion is recommended for bath depths of between 415mm - 490mm (16-19inches)
It is important to order to the correct model as if this is incorrect and once it has been used in water, it is unable to be returned due to hygiene reasons, so we recommend a dry test first.

 

How do I know if I require a left or right hose

We offer the cushion with the hose on the left and right because we recognise that not all bathrooms are laid out the same.
When the user is sat in the bath with their feet facing the taps, the wall is either located on the left or right, the opposite side hose is then required.
Examples; if the wall is on the left, then a right hose is required & if the wall is on the right, then a left hose is required.

 

What can I use in the bath (oils etc)

Shampoo, conditioner, soap, gels and bubble bath can be used in the bath as normal.
If for medical reasons you use an oilment in the bath and are unsure if this can be used, please contact us or your local distributor to check. We require the name of the product being used to be able to check this for you.

 

What servicing do you offer

We recommend that the Bath Buddy is routinely serviced every two years. Please contact us (link to contact us page) here to find out what service offer is avaliable to you.

 

What is the expected life expectancy of the Bath Buddy

The expected lifetime of this product is 3 years: the appliance (blower unit & cushion) will have to be serviced after this period.

 

Is there any routine maintenance

We recommend that the cushion should be removed from the bath after every use and the cushion and suckers should be cleaned. The seams on the cushion should also be checked after every use.

 

Is the Bath Buddy reliable

Yes, this is a quality bath lift that has been TUV certified so it has been manufactured to the highest quality.

 

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