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FAQs

What material is the cushion made from
Polyurethane which is a robust plastic

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Is the cushion available in a different colour
No, there is only one colour available - white.

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How long does it take to inflate and deflate
The time depends on the users weight, however on average the inflate time is approximately 30 seconds and the deflate time is approximately 55 seconds.

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Is the hand control cable electrical

No, the hand control is operated on an air system and contains no electrical parts.



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The hose and control lead measures 3metres, can this be extended
At an extra cost, the hose and control lead can be extended by an extra 1 metre if required.  Should you require this, upon ordering, please advise your distributor that this is required.

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Is the Bath Buddy reliable
Yes, this is a quality bath lift that is manufactured to the highest quality.

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Is there an option to have a battery operated pack
Unfortunately not, the bath buddy must be connected to a mains suply with protective earth, which should be located outside of the bathroom.

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My bath width is below 18 inches, can I still use the Bath Buddy
We do not recommend using the Bath Buddy if the bath width is below 18 inches because the suckers need to be securely stuck to a flat surface which is the bottom of the bath.

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What is the maximum weight limit
20 stone (127kg) is the maximum weight limit of the user. It is deemed unsuitable if the user is above this weight.

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What is the maximum water temperature that I can use the Bath Buddy in
Once you are sure the cushion is in the correct position, water may be added to the bath.
It is recommended that approximately 8-10 inches (20-25cm) of water is added initially, however, this can be adjusted by the user according to the individual needs and the size and depth of the bath being used.
The water should be of an even mix of hot and cold water. Temperatures in excess of 50oc (122oF) will distort the cushion. Remember, if the water is too hot for you, it is probably too hot for the cushion.

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Where do I find the serial number
The serial number is located on the underneath of the motor unit, it will usually begin with one of the following letters ‘H' ‘M' ‘E' followed by a 6 digit number.

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How do I know if I require a standard or tall model
We offer the cushion in two different heights because we recognise that not all baths are of a standard height. It depends on the depth of your bath as to which model you require.
The standard cushion is recommended for bath depths of between 340mm - 415mm (13-16inches)
The tall cushion is recommended for bath depths of between 415mm - 490mm (16-19inches)
It is important to order to the correct model as if this is incorrect and once it has been used in water, it is unable to be returned due to hygiene reasons, so we recommend a dry test first.

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How do I know if I require a left or right hose
We offer the cushion with the hose on the left and right because we recognise that not all bathrooms are designed the same.
When the user is sat in the bath with their feet facing the taps, the wall is either located on the left or right, the opposite side hose is then required.
Examples; if the wall is on the left, then a right hose is required & if the wall is on the right, then a left hose is required.

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What can I use in the bath (oils etc.)
Shampoo, conditioner, soap, gels and bubble bath can be used in the bath as normal.
If for medical reasons you use an emollient in the bath and are unsure if this can be used, please contact us or your local distributor to check. We require the name of the product being used to be able to check this for you.

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Can I purchase a carry bag
A soft carry bag can be purchased from us direct or through your national distributor (usually at an additional cost). Some national distributors include a soft carry bag when you make a Bath Buddy purchase.

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Is there any routine maintenance
We recommend that the cushion should be removed from the bath after each use and the cushion and suckers are cleaned. The seams on the cushion should also be checked after every use.

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How often do I need to clean the Bath Buddy
The hand control unit, hose and cushion should be dried after use. It is particularly important to store the cushion dry.
In situations where there is a risk of passing infection, these components should be sanitised with water based disinfectants, rinsed and thoroughly dried.
The screw fixing suckers can be removed individually to be cleaned and then replaced.

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Can I leave the cushion in the bath

You can leave the cushion in the bath at your own discretion.
If the cushion is left in direct sunlight, it is likely that it will discolour (fade yellow). 
Some oils/emollients that are used in the bath along with the Bath Buddy, can also cause discolouration but this is not often permanent. This can be cleaned up with furniture polish to restore back to its original colour.



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Do you offer an extended warranty with the Bath Buddy

UK Residents Only, we offer a 5 year extended warranty plan which includes:

§  Free repairs for breakdown or damage to your Bath Buddy during normal use.

§  High quality repairs carried out by us; the manufacturers.

§  Repairs normally completed within 3 working days (excludes transit time)

§  Next day collection service by DPD

§  The cushion will be replaced free of charge during the first two years of its life in the event of a failure. Replacement of the cushion after two years will be deemed normal wear and tear and a charge will be made at the standard rate less a total cover plan members discount of 30%.

Please note, product failure through negligence, abuse or misuse is not covered. 
Please contact us direct for further information, pricing and how to purchase.

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How do I order spare parts
Within the UK, spare parts can be ordered from us direct, if abroad you will need to contact your national distributor, these can include; suckers, cushions, o-rings. 
At present, spare parts are not available to purchase direct on our website, however this is a feature that should be available in the near future.

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Who should I contact if I have a problem
Should you experience any problems with your Bath Buddy within its original warranty period, please contact your national distributor that you purchased the item from.
If you experience a problem during the extended warranty (Total Cover Plan) or Gold Service, please contact us direct.

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How do I find out who my national distributor is
Please click here to find out who your national distributor is.

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What servicing do you offer
UK Residents Only: We recommend that the Bath Buddy is routinely serviced every two years. Please contact us to find out what service offer is available to you.

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